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Free Shipping Over $95 & Free Returns

Return Policy

To ensure the best customer experience, Simone Perele will only accept the return of product(s) purchased at us.simone-perele.com for a refund within 30 days. Simone Perele will not accept returns of items purchased in stores. To ensure a full and prompt refund, please make sure to carefully review our terms and conditions below.

 

How To Make A Return

All items must be in new, unwashed, unworn, odor-free condition in original packaging with tags attached.

  • Step 1: Place any items you wish to return in the package. (Final Sale items are not eligible for return.)
  • Step 2: Visit our Returns Portal to create a free USPS shipping label.
  • Step 3: Drop the package off at your nearest post office or schedule a free USPS pick up during regular mail delivery.

CLICK HERE TO START YOUR RETURN.

Should you need any assistance, please call us at 646.883.5009 or email: wecare@simone-perele.com.

All items must be returned to the following address. Simone Perele retail partners will not accept any returns for purchases made on our eBoutique.

Simone Perele Returns
183 Madison Ave, Rm 1107
New York, NY 10016

 

Refunds

A refund will be issued to the original form of payment within 30 days of the receipt of returned merchandise at the Simone Perele warehouse.

Return time frame includes:

  • Reception of your return at Simone Perele warehouse (5 to 10 business days)
  • Processing of your return (5 to 10 business days)
  • Processing of your refund by your bank (5 to 10 business days). We will notify you via e-mail of your refund once we have received and processed the returned item.

To ensure a full refund, please make sure to read and respect our return terms and conditions. We reserve the right to refuse returns that do not respect our return policy. We will not accept returns of items purchased in store.

 

Exchanges

We are currently not offering exchanges. If you need a new size, color, or style, we recommend you return your initial order and simply place a new order for your desired item(s.) If you need help finding the appropriate fit, please call us at 646.883.5009 or email us at wecare@simone-perele.com

Returning a Gift You Received

Simone Perele eBoutique will gladly accept the return of a gift you received. The amount of the gift will be fully credited to the credit card used for purchase. To ensure a full refund, please make sure to respect our return terms and conditions.

Return Shipping Costs

Free pre-paid shipping labels are offered on all orders except Private Sale items which are FINAL SALE.

 

Questions?

If you have any questions, do not hesitate to contact us:

Call us at 646.883.5009 Monday to Friday from 9AM to 5PM EST (closed on National Holidays)

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